A feature-rich fintech product with low user adoption.

Simplifying how users interact with complex features through structured onboarding, clear guidance, and accessible support across the platform.

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Challenge & approach

Low product clarity.

Users encountered complex financial data and features without onboarding, tooltips, or guidance. Inconsistent content and missing support led to confusion, early drop-offs, and low conversion.

Systems for user experience.

Talking Totem introduced in-product onboarding with contextual tooltips, a multilingual knowledge base via Zendesk, and structured content workflows making the platform easier to navigate, learn, and trust.

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case study.





What our clients say.

Talking Totem was instrumental in helping us establish the core infrastructure of our administrative and management platform. Highly recommended!

Francesco Matteini
InnReg

Highly efficient, very reliable, and will bring all of their experience and knowledge into the table. Highly recommend.

David Bitton
Easy home

It’s been a pleasure to work with Talking Totem, as always. We were looking to hire new team members and they been a great help in identifying exactly who we needed. They obviously have very good experience in building teams and I would recommend them to any company that is looking to grow!

Olivier Moens
Automobio

Talking Totem has always over delivered and this project was no exception. They have become a true partner offering strategic advice and services that have shaped our business strategy. We will continue taking advantage of the unique insights, strategic and operational advice from Talking Totem.

Onyx A
A’as Inc

Talking Totem has been fantastic to work with!! Ever since they started supporting critical aspects of my business, I have seen a tremendous improvement in my revenue. They are sharp, analytical, know how to turn around results and do it with thorough professionalism, dedication and intelligence. From being a start up struggling to run smoothly to expanding, they’ve managed to take my company in the right direction in leaps and bounds.

Egor Sosin
Innovate media